Yolanda W.
Atlanta, GA · GROC Agent (Acting Incident Manager) · Allied Universal supporting Equifax
Alabama A&M University
2 followers
About
Enterprise IT Specialist with over 18 years of experience specializing in incident management, enterprise system support, and high-impact outage coordination. Proven track record in leading cross-functional teams to resolve complex system issues, reducing backlogs, and driving process improvements within SaaS and infrastructure environments.
Skills
- Incident Management (P1/P2/P3)
- Problem Management
- ServiceNow
- SaaS Applications
- VMware
- Windows
- Linux
- Enterprise Servers
- Storage Systems (3PAR)
- Okta Admin
19 skills in total
Experience
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GROC Agent (Acting Incident Manager)
Allied Universal supporting Equifax
Jan 2025 — Present
Atlanta, GA
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Service Desk Analyst
World Wide Technology
Mar 2021 — Oct 2024
null
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Enterprise Server Support Engineer
Hewlett Packard Enterprise
Mar 2016 — Aug 2020
null
4 experiences in total
Education
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Alabama A&M University
B.S. Business Administration, Management Information Systems, Management Information Systems
Unknown