Yolanda W.

Atlanta, GA · GROC Agent (Acting Incident Manager) · Allied Universal supporting Equifax

About

Experienced Incident and Problem Management professional with a strong background in enterprise server support and technical troubleshooting. Proven track record in managing high-impact incident lifecycles, performing root cause analysis, and optimizing operational workflows within SLA-driven environments. Skilled in ServiceNow, SaaS applications, and infrastructure coordination across cross-functional teams.

Skills

  • ServiceNow
  • Datadog
  • PagerDuty
  • Okta Admin
  • SaaS Applications
  • VMware
  • Windows
  • Linux
  • Enterprise Servers
  • Storage Systems (3PAR)

19 skills in total

Experience

  • GROC Agent (Acting Incident Manager)

    Allied Universal supporting Equifax

    Jan 2025 — Present

    Atlanta, GA

  • Service Desk Analyst

    World Wide Technology

    Mar 2021 — Oct 2024

    null

  • Enterprise Server Support Engineer

    Hewlett Packard Enterprise

    Mar 2016 — Aug 2020

    null

4 experiences in total

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