William L.
Blakely, GA · Technical Support Agent · Harte Hanks
Western Governors University
About
Dedicated Technical Support Agent with a strong background in Tier 1 support for high-profile clients like HBO Max. Experienced in managing complex troubleshooting across multiple platforms and active in cybersecurity education and home lab projects. Skilled in Salesforce, Oracle CRMs, and network configuration with a commitment to maintaining high customer satisfaction scores.
Skills
- Microsoft 365 Suite
- Salesforce CRM
- Oracle CRM
- Windows 10/11/Server 2022
- Ubuntu
- Kali Linux
- macOS
- VirtualBox
- iPhone/Android Support
- Smart TV Support (Roku, Amazon Firestick, Samsung, Sony)
23 skills in total
Experience
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Harte Hanks
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Technical Support Agent
Jan 2025 — Present
Blakely, GA
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Customer Service Representative
Jan 2022 — Jan 2025
Blakely, GA
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Education
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Western Governors University
Bachelor of Science B.S., Cybersecurity
Jan 2023
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DeVry University
Associate of Science A.S., Information Technology with minor in Networking
Jan 2020