Vishnu K.

About

Process-driven IT Support professional with experience across helpdesk operations, troubleshooting, and structured workflow environments. Known for a calm, disciplined approach, strong communication skills, and the ability to resolve technical issues efficiently while maintaining high customer satisfaction. Skilled in supporting Windows environments, Office 365, Active Directory, network connectivity, and multi-site user enquiries. Motivated to step into a Senior Help Desk / 2IC role within Spotlight Retail Group’s fast-paced retail technology environment.

Skills

• Windows 10/11 troubleshooting
• Active Directory (accounts, groups, password resets)
• Microsoft 365 (Outlook, Teams, OneDrive admin basics)
• Ticketing systems and SLA-driven workflows
• Multi-site support (remote troubleshooting, connectivity issues)
• Basic networking (DHCP, DNS, VLANs, Wi-Fi, cabling)
• POS system familiarity and peripheral support
• MDM / device provisioning (Intune, mobile device setup)
• Documentation, knowledge base updates, structured record keeping
• Windows OS

24 skills in total

Licenses & Certifications

• 200-301 CCNA Specialisation

  Cisco

  Issued May 2026

• Foundations of Cybersecurity

  Google

  Issued May 2026

• Google AI Professional Certificate

  Google

  Issued Jul 2026

Education

• Swinburne University of Technology

  Bachelor of Information Technology, Information Technology

  Jan 2026 — Jan 2029

• Swinburne University of Technology

  Diploma of IT, Advanced Networking, Cyber Security

  Jan 2025 — Jan 2025

Recent posts