Tahlik J.
Buffalo, NY · Service Desk Analyst I · Synergy IT Solutions
Western Governors University
About
Security operations and IT professional with over 3 years of experience in MSP and enterprise environments, specializing in Microsoft 365, endpoint security, and incident response. Proven expertise in investigating Defender for Endpoint and Sophos MDR alerts, managing identity-related security concerns in Entra ID, and implementing security-focused remediation plans.
Skills
- Incident Response
- Incident Triage
- Threat Investigation
- Microsoft Defender XDR
- Defender for Endpoint
- Entra ID
- Microsoft 365 Security
- Sophos MDR
- SIEM Fundamentals
- Log Analysis
31 skills in total
Experience
-
Service Desk Analyst I
Synergy IT Solutions
Feb 2026 — Present
Remote
-
IT Support Technician / Consultant
Upwork Freelance
Feb 2023 — Present
Remote
-
Systems Administrator / IT Support
Great Lakes Dental Technologies
Aug 2025 — Feb 2026
On-Site
Education
-
Western Governors University
Bachelor of Science, Information Technology
Jan 2022 — Dec 2026