Sultan M.
Dubai, UAE · Customer Success Engineer / Customer Success Manager · Palo Alto Networks (via StartApps)
Islamic University of Science & Technology, Jammu & Kashmir
About
Senior Customer Success Engineer with over 7 years of experience specializing in cybersecurity solutions like Palo Alto Networks, SASE, and NGFW. Proven track record in managing 50+ enterprise accounts across the Middle East, driving renewals, and aligning security platforms with business outcomes for CISOs and IT Directors. Expert in high-severity escalation management, MSSP service governance, and AI-powered threat detection.
Skills
- Palo Alto Networks NGFW
- Prisma Access
- SASE
- SD-WAN
- Fortinet FortiGate
- SonicWall
- Check Point
- Cisco ASA
- Zero Trust Architecture
- BGP
25 skills in total
Experience
-
Customer Success Engineer
Palo Alto Networks (via StartApps)
Mar 2025 — Present
Hyderabad, India
-
Network Specialist Professional
BT India
Feb 2023 — Jan 2025
Gurugram, India
-
Senior System Engineer
iOPEX Technologies (Palo Alto TAC)
May 2021 — Feb 2023
Bengaluru, India
4 experiences in total
Education
-
Islamic University of Science & Technology, Jammu & Kashmir
Bachelor of Technology, Computer Science & Engineering
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