Sooriyanarayanan B.
India · CX Solution Architecture Leader · C1
K.L. Nagaswamy Memorial Polytechnic College, Madurai
1 follower
About
Sooriyanarayanan B. is a modern workplace UC/CX solution architecture and pre-sales leader with 23 years of enterprise IT experience. He specializes in building secure Cisco CX/UC architectures that scale across contact center, collaboration, and managed services environments. He is known for converting CX transformation goals into secure, scalable, delivery-ready roadmaps across multi-OEM products like Cisco, Genesys & Zoom.
Skills
- Cisco Webex Contact Center (WxCC)
- Cisco UCCX
- CCaaS
- contact center architecture
- IVR
- ACD
- call routing
- CTI
- Verint
- Redbox
42 skills in total
Experience
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C1
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Sr. Solution Architect
Mar 2024 — Present
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Senior Solutions Architect
Mar 2024 — Present
Bengaluru, Karnataka, India
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Consultant, Telecom Engineering
Accenture Service Ltd, Bangalore
May 2012 — Aug 2015
18 experiences in total
Education
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K.L. Nagaswamy Memorial Polytechnic College, Madurai
Diploma in Electrical & Electronics Engineering
Jan 2003
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KLN Polytechnic, Madurai
Diploma, Electrical & Electronics Engineering
Jan 2000 — Jan 2003