Sarath N.
Dubai, UAE · IT Operations & Support Engineer · Lufthansa Group Airlines
Fleming College
1 follower
About
IT operations and Digital Solutions support engineer with six years of experience in enterprise and high-traffic environments, including 24/7 Lufthansa Group operations. Specialist in incident management, monitoring using Kibana/Elastic Stack, and ITIL-aligned service delivery. Experienced in developing knowledge infrastructure and translating operational data into management-ready reporting.
Skills
- ServiceNow
- Jira
- Zendesk
- SLA Management
- Incident Management
- Change Management
- Kibana
- Elastic Stack
- Azure Monitor
- Power BI
29 skills in total
Experience
-
IT Operations & Support Engineer
Lufthansa Group Airlines
Aug 2022 — Present
Toronto, Canada
-
Innovation Pilot Developer
Lufthansa Group, Germany (Remote)
Mar 2025 — Aug 2025
Germany (Remote)
-
Technical Author & Publisher
Altitude Aviation Intel
Jan 2024
Online
6 experiences in total
Education
-
Fleming College
Master's degree, Wireless Information Networking
Jan 2021 — Jan 2022
-
Fleming College, Canada
Advanced Diploma, Wireless Information Networking (Cybersecurity)
Jan 2021 — Jan 2022
4 education entries in total