Selvamani M.

About

I am a Cybersecurity Major Incident Manager with 8 years of experience operating in complex and highly regulated environments across Citibank, GovTech, International SOS, JP Morgan, OCBC, and CrowdStrike. Most recently, I was part of the CrowdStrike DOC team, where I led and coordinated high-severity, business-critical incidents impacting global customers.

I am accountable for end-to-end incident management, including detection, triage, escalation, service restoration, and formal closure, ensuring strict adherence to SLAs, operational procedures, and governance standards. I act as the central coordination point across multiple technical and operational teams, facilitating structured incident bridges, assigning clear ownership, and driving focused troubleshooting under high-pressure conditions.

I am recognised for delivering clear and timely communication to both technical teams and senior stakeholders, ensuring accurate updates on incident impact, progress, and resolution status. I also lead post-incident reviews to document findings, identify root causes, and capture lessons learned, working closely with engineering and operations teams to improve processes, strengthen monitoring, and enhance incident management playbooks.

Known for calm decision-making, strong cross-functional coordination, and disciplined execution, I consistently focus on minimising business impact, accelerating service restoration, and driving continuous improvement in operational resilience.

Specialties

• Cyber Threat Intelligence
• Digital Forensics
• Governance & Compliance
• Incident Response
• SOC Analyst

Experience

• Network Engineer

  SingTel

  Mar 2014 — Oct 2014

  SIN

• Major Incident Manager

  JP Morgan Chase & Co

  Jul 2022 — Apr 2024

  Sin

• Assistant Manager

  Citi Bank

  Jul 2016 — Feb 2019

  Sin

15 experiences in total

Education

• Kaplan Singapore

  Bachelor of Cyber Forensics Information Security and Management, Cyber Forensics, Information Security and Management

  Jan 2024 — Dec 2026