Rhaena C.
Edmonton, AB · IT Support Technician · Lush Handmade Cosmetics
University of Toronto / edX
About
Diligent IT Support Technician with hands-on experience in hardware deployment, workstation setup, and IT infrastructure support. Skilled in OS configuration, troubleshooting connectivity, and managing environments via Active Directory and Microsoft 365. Recognized for a strong attention to detail and the ability to collaborate effectively in fast-paced onsite deployment projects.
Skills
- Windows
- Linux
- macOS
- Android
- iOS
- Active Directory
- Entra ID
- VMware
- Google Workspace
- Microsoft 365
18 skills in total
Experience
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Customer Service Ambassador
Lush Handmade Cosmetics
Oct 2025 — Present
Edmonton, Alberta
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Freelance IT Support
Self Employed
Jun 2024 — Present
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Keyholder / Assistant Manager / Crew Trainer
Purple Meadow Cannabis / The Body Shop / McDonald’s
Aug 2023 — Jun 2025
Ottawa, Ontario
6 experiences in total
Education
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University of Toronto / edX
Cybersecurity Boot Camp
Sep 2024 — Sep 2024
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Carleton University
Bachelor of Music Degree, Honours, Music
Sep 2021
3 education entries in total