Roberto G.
Tampa, FL · Technical Support Specialist (Software Trainer) · Honeywell (formerly Raytheon Technologies / Onity)
Western Governors University
About
IT professional with over 8 years of experience in technical support and software training, specializing in virtualization, networking, and security tools. Currently pursuing a B.S. in Cybersecurity, with hands-on expertise in endpoint management, threat detection, and incident response within simulated enterprise environments.
Skills
- Splunk
- Wireshark
- Nmap
- Burp Suite
- Microsoft Intune
- Proxmox VE
- Hyper-V
- Windows OS
- Linux
- macOS
21 skills in total
Experience
-
Technical Support Specialist (Software Trainer)
Honeywell (formerly Raytheon Technologies / Onity)
Jul 2017 — Present
Tampa, FL
-
Tier 1 Technical Support Representative
Raytheon Technologies
Aug 2014 — Jun 2016
Salem, OR
Education
-
Western Governors University
B.S. Cybersecurity and Information Assurance
Jan 2022 — Jan 2026