Micheal W.
Salisbury, NC · Field Technician · Hotwire Communication, Ft. Lauderdale, FL
Full Sail University, Winter Park, FL
1 follower
About
Highly dedicated Technician with 17 years of experience in field operations, system diagnostics, and customer-facing technical support. Currently pursuing a Bachelor of Science in Cyber Security, seeking to transition extensive field expertise into a Network Operations Center (NOC) environment. U.S. Army Reserves Veteran with a proven track record of resolving complex hardware and network issues while maintaining high SLA compliance.
Skills
- Network & Systems Diagnostics
- Troubleshooting
- System Installation
- Component Replacement
- Software Configuration
- Hardware Installation
- Repair and Maintenance
- Incident Response
- Issue Resolution
- Documentation and Reporting
30 skills in total
Experience
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Field Technician
Hotwire Communication, Ft. Lauderdale, FL
Aug 2014 — Present
Ft. Lauderdale, FL
Education
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Full Sail University, Winter Park, FL
Bachelor of Science in Cybersecurity (B.S.), Cybersecurity
Jan 2024 — Dec 2025
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Full Sail University, Winter Park, FL
Associate of Science in Information Technology, Information Technology
Jan 2022 — Nov 2024