Mohamad D.
Leicester, UK · Service Desk Analyst (1st & 2nd line) · Associated British Foods PLC
Gateway Sixth Form College
4 followers
About
IT professional with 2+ years of enterprise experience at Associated British Foods plc, delivering 1st and 2nd line support across a hybrid environment of 15,000+ users. He contributes to incident response procedures such as phishing triage, email header analysis, sender domain blocking and access anomaly investigation through Entra ID logs, working with security engineers to remediate compromised accounts. He is currently seeking a role focused on cyber security to develop his skills on threat detection, incident response and defensive operations.
Skills
- Active Directory (AD DS, DNS, DHCP, GPO, OU design)
- Azure AD / Entra ID
- Conditional Access
- MFA
- RBAC
- JML processes
- SCCM/MECM
- Microsoft Intune
- Group Policy Management (GPMC)
- Windows 10/11
63 skills in total
Experience
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IT Support Analyst
Associated British Foods PLC
Feb 2024 — Present
Peterborough, UK | Hybrid
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Service Desk Analyst (1st & 2nd line)
Associated British Foods
Feb 2024 — Present
Peterborough, UK
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Digital Support Specialist
Socialbear LTD
Oct 2023 — Feb 2024
Leicester, UK | Remote
4 experiences in total
Education
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Gateway Sixth Form College
Business BTEC Diploma, Business
Sep 2017 — Jul 2019
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Gateway Sixth Form College
BTEC Diploma, Business
Sep 2017 — Jul 2019
4 education entries in total