Joen C.
Toronto, ON · Technical Customer Success Manager (Sr. CSM) · Sophos, Inc.
Dr. Babasaheb Ambedkar Open University
About
Senior Technical Customer Success and Solutions Consulting professional with over 8 years of experience in cybersecurity. Expert in bridging complex security architecture with business value, specializing in MDR security assessments, product adoption, and churn reduction for enterprise-level partners.
Skills
- Customer Success & Advocacy
- Technical Problem Solving
- Escalation Management
- Network Security
- Endpoint Security
- Cloud Security
- MDR
- SIEM
- Firewall
- VPN
13 skills in total
Experience
-
Sophos, Inc.
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Technical Customer Success Manager (Sr. CSM)
Nov 2025 — Present
Toronto, Canada (Remote)
-
Senior Technical Account Manager
Jun 2022 — Oct 2025
Toronto, Canada (Remote)
-
Technical Auditor
Oct 2019 — Jun 2022
Ahmedabad, India
-
4 experiences in total
Education
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Dr. Babasaheb Ambedkar Open University
PG Diploma, Business Administration
Jun 2019 — Jul 2020
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Gujarat Technological University
Bachelor of Engineering, Information Technology
Jun 2008 — Jul 2012