Maylin R.

Caracas, Venezuela · Help Desk Support · NETCOM Business IT Solutions

Alejandro de Humboldt University

About

Experienced IT Analyst with over 2 years of experience specializing in technical support, issue resolution, and infrastructure administration. Proven expertise in managing Tier 1/2 support, cybersecurity threat analysis, and implementing ITIL methodologies to optimize system performance and security.

Skills

  • Technical Support Tier 1/2
  • Troubleshooting
  • Microsoft Office 365 Administration
  • Multi-factor Authentication (MFA)
  • Microsoft Defender Admin Portal
  • Cybersecurity Analysis (VirusTotal, URLscan)
  • PowerShell scripting
  • Datto RMM
  • IT Glue
  • Hudu

22 skills in total

Experience

  • Help Desk Support

    NETCOM Business IT Solutions

    May 2025 — Present

    null

  • IT Intern

    TELEFONICA VENEZUELA

    Jun 2022 — Nov 2022

    null

  • Service Desk Analyst II

    SOPORTE SPI

    Dec 2022 — Mar 2025

    null

5 experiences in total

Education

  • Alejandro de Humboldt University

    Computer Science

    Jan 2019 — Dec 2023

  • Universidad 'Alejandro de Humboldt'

    Ingeniería, Computer Science

    Jan 2019 — Jan 2023

View Maylin R.'s profile on Cyberr