Keegan B.

Granite City, IL · Help Desk Technician · Quackcom

Southern Illinois University Edwardsville (SIUE)

About

Detail-oriented IT professional with experience in MSP environments, specializing in system administration, network troubleshooting, and cloud-based systems. Proven track record in managing Active Directory, Microsoft 365, and firewall infrastructure while automating tasks through PowerShell. Currently seeking a System or Network Administrator role to leverage expertise in infrastructure and network operations.

Skills

  • TCP/IP
  • DHCP
  • DNS
  • VPNs
  • Active Directory
  • Microsoft 365 administration
  • Windows OS Administration
  • EDR
  • SIEM
  • RMM

25 skills in total

Experience

  • Help Desk Technician

    Quackcom

    Jun 2025 — Present

    Granite City, IL

  • Delivery Associate

    Amazon

    May 2024 — Aug 2024

    Pontoon Beach, IL

  • Delivery Driver / In-store

    Papa John’s

    Sep 2021 — Jun 2025

    Granite City, IL

Education

  • Southern Illinois University Edwardsville (SIUE)

    Bachelor of Science in Business Administration, Cybersecurity concentration

    Jan 2021 — May 2025

View Keegan B.'s profile on Cyberr