Kareem A.
Richmond, VA · Desktop Support Technician · Estes Express
Virginia Commonwealth University (VCU)
About
Dedicated Computer Science student with a focus on Cybersecurity and extensive experience in IT support and desktop administration. Proven track record in troubleshooting hardware/software issues, managing ticketing systems like Jira and Cherwell, and deploying secure network solutions. Skilled in utilizing SIEM tools, vulnerability scanning, and infrastructure automation to enhance organizational security and efficiency.
Skills
- Hardware/Software Troubleshooting
- Jira
- Active Directory
- Remote Desktop
- Office 365 Support
- SCCM
- Splunk
- Sentinel
- Wazuh
- Wireshark
31 skills in total
Experience
-
Desktop Support Technician
Estes Express
Apr 2026 — Present
Richmond, VA
-
IT Support Specialist
Social Services @ City of Richmond
Dec 2025 — Apr 2026
Richmond, VA
-
Information Technology Intern
TruStage
Jun 2024 — Aug 2024
Madison, WI
Education
-
Virginia Commonwealth University (VCU)
Bachelor of Science, Computer Science | Concentration in Cybersecurity
Jan 2021 — May 2025