Jordan H.
San Diego, CA · Technical Support Specialist III · Tandem Diabetes Care
TBD (In Progress)
About
Dedicated IT and technical support professional with over 5 years of experience in help desk operations, NOC environments, and regulated medical device support. Skilled in system access management, data analysis, and process improvement with a focus on security compliance and technical troubleshooting. Currently pursuing a Bachelor of Science in Cybersecurity to further specialize in IT systems and security.
Skills
- Help Desk & Technical Troubleshooting
- NOC Operations & System Monitoring
- User Access Management & Security Compliance
- Data Analysis, Reporting & Dashboard Development Staff Training
- Process Documentation & SOP Development
- Microsoft Office Suite
- Quality Assurance & Regulatory Compliance
- Escalation Management & Cross-functional Collaboration
- CompTIA Network+
- CompTIA Security+
11 skills in total
Experience
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Technical Support Specialist III
Tandem Diabetes Care
Nov 2021 — Present
San Diego, CA
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Operations Specialist
OceanX, LLC
Jul 2018 — Oct 2019
Arden, NC
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General Manager
Boondocks Sports Bar & Grill
Aug 2017 — Dec 2018
Marion, NC
4 experiences in total
Education
-
TBD (In Progress)
Bachelor of Science, Cybersecurity
TBD