Jean E.
Barranquilla, Colombia · Data Network Specialist · Softtek
Starting October 025 Next Education
1 follower
About
Analytical and dedicated Technical Support Engineer with over ten years of experience in network security and helpdesk operations. Expert in resolving complex network issues with deep knowledge of Cisco, Palo Alto, and Netskope technologies, including SASE and Borderless WAN implementations.
Skills
- CCNA
- CCNP Security
- Data Center
- ITIL 4
- Palo Alto Panorama
- Firewall
- Netskope NewEdge
- SASE
- ZTNA
- SD-WAN
21 skills in total
Experience
-
Data Network Specialist
Softtek
Jul 2021 — Present
Barranquilla, Colombia
-
SYKES Colombia
-
Customer Support Engineer Level III
Jul 2018 — Jul 2021
Colombia
-
Customer Support Engineer – Firewall
Aug 2016 — Jul 2018
Colombia
-
Education
-
Starting October 025 Next Education
Master in Cybersecurity
Oct 2025
-
SENA
Human Pedagogy / Induction to Pedagogical Processes
Jul 2018 — Jun 2019
4 education entries in total
Recent posts
[celebration:new_certification]Just earned **Cisco Certified Network Associate** (Cisco)