Joshua D.

About

IT / Cloud Operations Analyst with 10+ years of experience supporting enterprise and healthcare environments, with a focus on cloud operations, systems administration, infrastructure support, identity & access management, and service reliability.My background blends technical support, operations, and compliance awareness, allowing me to work effectively across infrastructure teams, business stakeholders, and cross-functional IT groups. I have hands-on experience troubleshooting production issues, managing user access, supporting MFA and endpoint platforms, maintaining system availability, and assisting with regulated environments (HIPAA). I also contribute to documentation, process improvement, audit readiness, and operational standards to ensure stability and alignment with business requirements.I have growing hands-on experience with AWS through self-directed labs and real-world practice, including provisioning and configuring EC2 instances, creating and managing S3 buckets, working with IAM users, groups, roles, and policies, designing VPC networking basics, and supporting core cloud services. I am also building experience with monitoring, security best practices, and cost-conscious resource management within AWS environments.I’m experienced in ticket-driven, remote environments, collaborating with cloud, infrastructure, and support teams to resolve incidents, improve workflows, and optimize daily operations. My technical exposure includes AWS support, identity and access management, endpoint administration, system monitoring, networking fundamentals, automation workflows, and access provisioning.I’m CompTIA Security+ certified and continuously expanding my skills across AWS cloud services, infrastructure operations, networking, and automation. I’m particularly interested in roles where I can combine hands-on technical support, cloud administration, and continuous improvement while delivering reliable services to end users and internal teams.🔹 Areas of focus: AWS Cloud | Cloud Operations | Systems Administration | IAM🔹 Interested in: Cloud Support Engineer, Cloud Operations Analyst, Junior Cloud Engineer, AWS Support Roles, Systems Administrator

Skills

• Technical Support
• Networking
• Computer Hardware
• Printer Support
• Microsoft Access
• Servers
• Cisco Systems Products
• Customer Service
• Sales
• Time Management

34 skills in total

Experience

• Phillips 66

  • Desktop Support Specialist

    Apr 2023 — Present

    Greater Houston

  • Operations Analyst

    Apr 2023 — Present

    Houston, Texas, United States

• Systems Management/Packaging II

  Texas Children's Hospital

  Dec 2023 — Nov 2025

  United States

13 experiences in total

Education

• University of Arizona Global Campus

  Jan 2019 — Jan 2022

• NexGenT

  Jan 2019 — Jan 2020

3 education entries in total