Jordan J.
Richmond, VA · Contact Center Operations Supervisor · Cuore Marketing Group
Old Dominion University
1 follower
About
Operations and technical support professional with hands-on experience in account access support, identity-related troubleshooting, and quality assurance. Proven expertise in handling sensitive PIR data and coordinating workflows in high-volume contact center environments. Currently pursuing a degree in Information Technology with a focus on security and operational efficiency.
Skills
- User Access Support
- Identity and Access Support
- Password Resets
- Account Recovery
- Issue Routing and Escalation Support
- PII and Sensitive Data Handling
- Security Awareness
- Data Protection Fundamentals
- Vulnerability Management Fundamentals
- Threat Detection Fundamentals
21 skills in total
Licenses & Certifications
-
CompTIA Security+ (SYO 701)
CompTIA
Issued Jun 2026 · Expires Jun 2029
Experience
-
Contact Center Operations Supervisor
Cuore Marketing Group
May 2025 — Present
Richmond, VA
-
Access and Identity Support Specialist
The Bowen Group
Dec 2023 — May 2025
Richmond, VA
-
Sales Operations Specialist
Orthosnap
Dec 2022 — Dec 2023
Richmond, VA
4 experiences in total
Education
-
Old Dominion University
Information Technology (In Progress), Information Technology
Not Specified
Recent posts
[celebration:new_certification]Has successfully verified **CompTIA Security+ (SYO 701)** (CompTIA)