Ivan P.
Chicago Hhts, IL 60411 · Customer Service Representative – VIP Support · Cognizant Technology Solutions - Sysco Foods Account
About
Bilingual (English/Spanish) IT professional with customer service roots and active cybersecurity training. DeVry-certified in network security fundamentals; currently pursuing B.S. in Cybersecurity at WGU. Skilled in Salesforce, AI tools, and threat-aware operations. Proven record of reducing escalations, improving response times, and handling sensitive client data with discretion. Eager to apply security-first thinking in a SOC or IT support environment.
Skills
- Threat detection fundamentals
- access control
- data privacy
- ethical hacking basics
- Salesforce
- Microsoft 365
- Teams
- Excel
- AI prompt engineering
- English (fluent)
14 skills in total
Experience
-
Customer Service Representative – VIP Support
Cognizant Technology Solutions - Sysco Foods Account
Dec 2023 — Present
Remote