MOHAMMED H.
Dubai, UAE · Shift Manager – Delivery Operations
Teesside University, United Kingdom
About
Motivated and detail-oriented IT professional with a Bachelor's degree in Computer Applications, an MSc in Cyber Security, and over four years of robust experience supporting high-availability technology-driven operations within Amazon's highly automated fulfillment and delivery networks. Proven track record in hardware and software troubleshooting, workstation provisioning, and L1/L2 end-user support. Combines an analytical cybersecurity mindset with excellent customer service capabilities to deliver rapid incident resolution and cross-functional operational continuity in fast-paced multi-office environments.
Skills
- Windows 10/11
- Workstation Troubleshooting
- Laptop Configuration
- Printer Support
- Hardware Diagnostics
- Software Installation
- User Assistance
- Microsoft 365
- Outlook
- Teams
40 skills in total
Experience
-
Shift Manager – Delivery Operations
AMAZON UK – DSN1
Aug 2024 — Jan 2026
Swindon
-
Associate – Amazon Robotics (AR Floor)
AMAZON UK – MME1
Apr 2021 — Aug 2024
Darlington
Education
-
Teesside University, United Kingdom
MSc in Cyber Security
Feb 2023
-
Mahatma Gandhi University, India
Bachelor of Computer Applications (BCA)
Apr 2019