HELMUT A.
Accra, Ghana · Quality Lead
About
Bilingual (English/French) technology professional with over 8 years of experience in enterprise IT support, service delivery, and quality assurance. Experienced in analyzing operational and customer data, improving service processes, supporting Microsoft 365 environments, and collaborating with cross-functional teams. Strong ability to bridge technical and business needs through data analysis, stakeholder engagement, and service improvement initiatives.
Skills
- Product Support
- Requirements Analysis
- User Research & Feedback Analysis
- Stakeholder Management
- Process Improvement
- Data Analysis & KPI Reporting
- Quality Assurance
- Cross-functional Collaboration
- Microsoft 365
- IT Service Management (ITSM)
16 skills in total
Experience
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Limitless Technology
-
Quality Lead
Oct 2025 — Feb 2026
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Subject Matter Expert / Service Delivery Lead
Nov 2023 — Oct 2025
-
-
French & English Service Desk Analyst
Ecobank Head Office (E - Process)
Nov 2019 — Jul 2020
7 experiences in total