George H.
Kidderminster, Worcestershire · Senior IT Service Desk Operator · Housing 21
University of Gloucestershire
1 follower
About
Proactive IT professional with nearly 4 years of experience specializing in service support within enterprise environments. A certified expert in ITIL and CompTIA, skilled in incident response, system administration, and security operations with a proven track record in leading remediation projects and mentoring staff.
Skills
- Microsoft Windows 10 & 11
- Microsoft Intune
- Microsoft Defender for Endpoint
- Remote Desktop Protocol (RDP)
- Azure Virtual Desktop (AVD)
- Microsoft Windows Server
- Active Directory Domain Services
- PowerShell
- VMware
- Microsoft Exchange Server
28 skills in total
Experience
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Housing 21
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Senior IT Service Desk Operator (Second/Third Line Support)
Oct 2024 — Present
Kidderminster, Worcestershire
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Service Desk Operator (First Line Support)
Oct 2023 — Oct 2024
Kidderminster, Worcestershire
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Service Desk Analyst (First/Second Line Support)
Amari Metals Ltd
Sep 2022 — Oct 2023
Education
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University of Gloucestershire
BA(Hons) Combined Studies (2:1), Sports and Business Management
Sep 2017
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Truro College
BTEC Level 3 Diploma (Triple Distinction*), Sports Coaching
Sep 2015
4 education entries in total