Jacob F.
Arden, North Carolina · Information Security Specialist · IS Technology
ECPI University
1 follower
About
Jacob F. is an IT operations professional with extensive experience in leading escalations, mentoring technicians, and managing network and VoIP infrastructure. He combines strong ITSM/ITIL-aligned fundamentals with expertise in network design, configuration, troubleshooting, and cross-platform endpoint administration. Jacob is proficient in driving automation and leading security and incident response initiatives, bringing over 9 years of team leadership experience.
Skills
- L1/L2 escalation support
- ITIL-aligned incident & problem management
- SLA governance
- ticket triage & routing
- technician mentoring
- coaching & training
- KPI/operational reporting
- knowledge-base & SOP documentation
- employee onboarding/offboarding
- Jamf Pro (macOS)
39 skills in total
Experience
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Information Security Specialist
IS Technology
Jul 2024 — Present
Arden, NC
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Service Desk Agent
Epsilon, Inc.
Apr 2022 — Apr 2023
Weaverville, NC
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Maintenance Technician
Stanadyne, LLC
Jun 2020 — Apr 2022
Jacksonville, NC
4 experiences in total
Education
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ECPI University
Associate of Science, Computer Information Science (Cybersecurity)
May 2020 — Nov 2021