Nicholas F.
Chelsea, MI · Customer Experience and Training Manager · Qubits
Central Michigan University, Mt. Pleasant, MI
2 followers
About
Professional with a background in customer experience, technical consultation, and educational leadership, currently transitioning into cybersecurity. Experienced in managing large client portfolios, leading go-to-market initiatives, and driving customer adoption and retention in the EdTech and HealthTech sectors.
Skills
- Agile PM
- n8n
- Certified Scrum Master
- Data analytics in cloud security
- AI Prompt Engineering and Security
- Customer Success
- Go-to-Market Strategy
- Project Management
- EdTech Implementation
Experience
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Customer Experience and Training Manager
Qubits
Oct 2025 — Present
Remote
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Customer Success and Training Manager
Ellipsis Education
Nov 2025 — Present
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Implementation Specialist
DocNetwork
Oct 2021 — Jun 2023
Ann Arbor, MI
23 experiences in total
Education
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Central Michigan University, Mt. Pleasant, MI
Bachelor of Science, Integrated Science, Secondary Education
May 2012
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Eastern Michigan University, Ypsilanti, MI
Master of Arts, Educational Leadership: K-12 Administration
Jun 2018
6 education entries in total