Erika M.
Wichita Falls, TX · SCA Computer Support Technician (DoD Contractor) · Work Services Corporation
American Military University
About
Dedicated IT Specialist with experience supporting secure technology environments in government and public-sector settings. Strong background in Windows systems administration, Active Directory, networking fundamentals, and endpoint security. Proven track record delivering responsive help-desk support, improving system reliability for 100+ users, and implementing automation to reduce repetitive work.
Skills
- Windows System Administration
- Active Directory Management
- Endpoint Security
- Networking Fundamentals
- O365 administration (Groups, distribution lists, licensing)
- Technical Documentation
- Troubleshooting
- ConnectWise Automate / Automation
- Incident Management & Root Cause Analysis
- Help Desk Support
18 skills in total
Experience
-
SCA Computer Support Technician (DoD Contractor)
Work Services Corporation
Oct 2025 — Present
Sheppard Air Force Base, TX
-
Systems Administrator
Mainstream Nonprofit Solutions (an Agency of TFI)
Jan 2024 — Jan 2025
Wichita Falls, TX
-
Enterprise IT Support Technician
WWTS
Jan 2021 — Jan 2024
Wichita Falls, TX
Education
-
American Military University
Bachelor of Science, Cybersecurity
Unknown — May 2026