Erick B.
New York City, NY · Computer Support Analyst Level 1 · Metropolitan Transportation Authority (MTA)
NYU Tandon, New York, NY
About
Detail-oriented professional with experience in Information Technology and a strong background in computer science. Proven expertise in troubleshooting hardware and software, managing network security, and delivering technical support in high-stakes environments like the MTA.
Skills
- Customer Service
- Hardware installation and repair
- Windows
- Linux
- MacOS
- Data management and Recovery
- Troubleshooting
- Help Desk Support
- Mobile Device management
- Active Directory
27 skills in total
Experience
-
Computer Support Analyst Level 1
Metropolitan Transportation Authority (MTA)
May 2024 — Present
New York, NY
-
Computer Helpdesk Technician
I’m Your Nerd
Oct 2022 — May 2024
New York, NY
Education
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NYU Tandon, New York, NY
Masters In Cyber Security
Jan 2025 — Jan 2027
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Monroe College, New York, NY
Bachelor of Science in Computer Information Technology
Jan 2018 — Jan 2022