Elias D.
Davenport, FL · Technical Account Manager, Customer Success Services · Oracle
Western Governors University
About
Elias D. is a PMP-certified Technical Account Manager and IT professional with extensive experience in delivering technical solutions across commercial, defense, and government sectors. He specializes in managing stakeholder relationships, lead high-severity incident resolution, and driving customer success within complex Oracle Cloud and enterprise environments.
Skills
- Oracle Cloud Infrastructure
- Project Management (PMP)
- Incident Management (Sev1/Sev2)
- VPN Connectivity
- Firewalls (SonicWALL, Cisco ASA, Palo Alto)
- Microsoft Hyper-V
- SCCM
- Backup & Recovery (Avamar, NetWorker, Data Domain)
- Disaster Recovery
- Linux Administration
16 skills in total
Experience
-
Technical Account Manager, Customer Success Services
Oracle
Feb 2025 — Present
Davenport, FL
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Dell Technologies
-
Senior Systems Dev Engineer, Global Configuration Services
Oct 2023 — Mar 2025
Davenport, FL
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Senior Data Protection Engineer, Service Delivery
Apr 2018 — Jan 2020
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6 experiences in total
Education
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Western Governors University
Bachelor of Science, Information Technology
Dec 2024