ANKHI (.

About

IT Support professional with an MSc in Cybersecurity, with experience in end-user support, hardware and software deployment, network troubleshooting, and IT asset management in corporate environments. Possesses a strong track record of supporting desktops, laptops, and mobile devices, resolving incidents efficiently, and maintaining accurate inventory and documentation. Seeking IT Support Officer, Desktop Support, or Technical Support roles within Australian organisations.

Skills

• Windows 10/11
• Windows Server exposure (basic)
• Microsoft 365
• desktop and laptop support
• mobile device support
• Wi-Fi
• LAN
• TCP/IP (basic)
• VPN connectivity troubleshooting
• network printers

30 skills in total

Licenses & Certifications

• Introduction to Linux

  Great Learning

  Issued Jul 2026

Experience

• PLACEMENT STUDENT

  CYBERASSURED

  Sep 2025 — Present

• Hospitality Service Assistant

  BUPA VILLAGES AND AGED CARE

  Oct 2024 — Present

• SYSTEM SUPPORT ENGINEER

  JAPAN TOBACCO INTERNATIONAL (BANGLADESH)

  Feb 2022 — Jun 2023

5 experiences in total

Education

• TORRENS UNIVERSITY - MELBOURNE, AUSTRALIA

  MSc. in Cybersecurity

  Jan 2024 — Jan 2026

• EAST WEST UNIVERSITY - DHAKA, BANGLADESH

  BSc. In Information and Communication Engineering

  Jan 2016 — Jan 2019

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