Alyas A.
Ruskin, Florida · Technical Support · Dealer Services Nova
George Mason University
About
Information Technology professional with a Bachelor of Science in Information Technology (Network Engineering) and hands-on technical support experience as a Geek Squad Advanced Repair Agent (ARA). Experienced in hardware/software troubleshooting, Windows support, remote technical support, software deployment, networking, Python, PowerShell, and customer training. Currently pursuing Microsoft Azure Fundamentals (AZ-900) and CompTIA A+ certifications while building a public cybersecurity portfolio.
Skills
- Windows 10/11
- PC Hardware Repair
- Software Installation
- Windows Troubleshooting
- Remote Technical Support
- Ticketing Systems
- TCP/IP
- DNS
- DHCP
- Python
14 skills in total
Experience
-
Technical Support
Dealer Services Nova
Nov 2022 — Present
-
Geek Squad Advanced Repair Agent (ARA)
Best Buy
Jun 2017 — Sep 2022
Education
-
George Mason University
Bachelor of Science, Information Technology (Network Engineering)
Unknown