ALFREDO G.
Mexico City, Mexico · Help Desk Analyst Tier 1 · CompuCom
Universidad Nacional Autónoma De México
2 followers
About
Proactive Help Desk Analyst skilled in system monitoring and troubleshooting. Known for enhancing user experience through effective issue resolution and strong customer support. Prepared to leverage technical expertise to drive operational excellence.
Skills
- Application support
- Ticketing system proficiency
- Customer support
- Troubleshooting techniques
- Printer troubleshooting
- Network connectivity
- System monitoring
- Programmatic problem-solving
- English Advanced (C1)
- Spanish Bilingual or Proficient (C2)
11 skills in total
Licenses & Certifications
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Google Business Intelligence Certificate
Google
Issued Jun 2026
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Google Digital Marketing and E-Commerce Professional Certificate
Google
Issued Jun 2026
-
Google Data Analytics Professional Certificate
Google
Issued Jun 2026
8 certifications in total
Experience
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CompuCom
-
Help Desk Analyst Tier 1
Jun 2024 — Present
Mexico City, Mexico
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Help Desk Technician
Jun 2024 — Feb 2025
Mexico City, Mexico
-
Education
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Universidad Nacional Autónoma De México
Bachelor, Mathematics
Jan 2026 — Jan 2029
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UAM Universidad Autónoma Metropolitana
Jan 2022
Recent posts
[celebration:new_certification]Has successfully verified **Google Business Intelligence Certificate** (Google), **Google Digital Marketing and 2 more certifications