Mike M.

Hanford, CA · Technical Support Specialist · West Hills Community College District

ITT Technical Institute

10 followers

About

Technical Support Specialist with 15+ years of progressive troubleshooting experience across enterprise IT, field engineering, medical devices, electronics, and renewable-energy systems. Supports Windows endpoints, Microsoft 365, Active Directory, SCCM/PXE imaging, certificates, 802.1X, network connectivity, collaboration technology, and device lifecycle workflows in a multi-site higher-education environment. Builds hands-on security operations and digital forensics capability through Wazuh, Sysmon, Windows telemetry, network syslog, Wireshark, and structured defensive-security labs. Seeking a permanent junior SOC, endpoint security, IAM, incident analysis, or security-focused infrastructure role.

Skills

  • Wazuh
  • Sysmon
  • Windows Event Logs
  • syslog
  • alert triage
  • log analysis
  • event baselining
  • Wireshark
  • tcpdump
  • osquery

45 skills in total

Licenses & Certifications

  • Pre Security (SEC0)

    TryHackMe

    Issued Sep 2026

  • Certified in Cybersecurity (Candidate)

    ISC2

    Issued Aug 2026

  • IT Customer Support Basics

    Cisco

    Issued Nov 2025

Experience

  • Technical Support Specialist

    West Hills Community College District

    Mar 2024 — Present

    Coalinga & Lemoore, CA

  • Information Technology Intern

    West Hills College Lemoore

    Jun 2023 — Mar 2024

    Lemoore, CA

  • Support & Services Technician

    Canadian Solar, Inc.

    Apr 2022 — Oct 2022

    Hanford, CA

7 experiences in total

Education

  • ITT Technical Institute

    Associate's of Science, Computer and Electronics Engineering Technology

    Sep 2007 — Sep 2009

  • Lemoore College

    Associate's of Arts, Information Technology

    Jan 2023 — May 2025

Recent posts

A critical flaw threatens websites worldwide. Millions of California student records are exposed. An AI coding service suffers a security breach.

This week's cybersecurity news reveals a common concern: even when we take precautions to protect our devices and accounts, the services we rely on can still become targets.

Here's what happened, why it matters, and what you can do to stay safer online.

🌐 Critical Security Flaws Put Websites Worldwide on Alert Two critical vulnerabilities discovered in PHP, a programming language used by a large portion of the internet, prompted emergency security updates on October 21.

The flaws, known collectively as PHP2Shell , could allow attackers to gain unauthorized control of vulnerable web servers.

Some organizations temporarily took websites offline while applying security fixes. Researchers have also observed attempts to exploit the vulnerabilities.

Interestingly, artificial intelligence helped security researchers uncover these longstanding weaknesses, demonstrating how AI can strengthen cybersecurity defenses while also raising concerns about how quickly attackers might exploit newly discovered flaws.

Why it matters: A website can become compromised even when its visitors have done nothing wrong. Attackers who gain access to a server may be able to steal information, alter content, or disrupt services.

What you can do:

Use unique passwords and enable multifactor authentication.

Be cautious of unexpected security warnings claiming your account is at risk.

Keep your browser and devices updated.

Remember that website owners are responsible for patching their servers. Your own updates cannot fix their vulnerabilities.

Learn more: Associated Press: Critical PHP Security Flaws

🎓 Millions of California Student Records Exposed in Data Breach The California Department of Education announced a security incident involving Educational Testing Service (ETS), a contractor responsible for processing student assessment information.

An unauthorized individual used compromised credentials to access and copy files containing information about current and former California students.

The exposed information may include names, birth dates, addresses, school information, and disability-related details.

Officials reported that Social Security numbers, financial information, and passwords were not included in the affected data.

Why it matters: Personal information can be exploited for identity theft, impersonation, or targeted scams. Children are especially vulnerable because misuse of their information may go unnoticed for years.

What you can do:

Watch for official breach notifications from ETS.

Take advantage of identity-protection services offered to affected families.

Verify unexpected school-related messages directly with the school or district.

Consider freezing a child's credit if there are concerns about identity theft.

Learn more: California Department of Education: ETS Security Incident

🤖 AI Coding Platform Breach Highlights Third-Party Security Risks OpenCode, an AI-assisted coding platform, disclosed a security incident affecting approximately 1.4% of users of its online Console service.

The incident involved an older system and affected users who stored credentials for accessing external AI services.

Attackers reportedly used compromised access to generate unauthorized activity and charges on affected AI accounts.

Why it matters: Applications increasingly connect to other services on our behalf. These connections can be convenient, but they also create additional security risks if a service becomes compromised.

What you can do:

Review applications connected to your online accounts.

Remove permissions for services you no longer use.

Avoid giving applications more access than necessary.

Watch for unfamiliar account activity or unexpected charges.

Learn more: TechCrunch: OpenCode Security Breach

📩 Security Tip: Don't Let Fake Account Warnings Fool You Imagine receiving an email claiming your Google account has been locked and your photos will be permanently deleted unless you act immediately.

Messages like these are a common phishing tactic. Scammers impersonate trusted companies and create a sense of urgency to pressure recipients into clicking links or sharing credentials.

Before responding to an account warning:

Examine the sender's email address, not just the display name.

Be suspicious of threats demanding immediate action.

Open the company's official app or website directly instead of clicking the email link.

Never provide passwords or verification codes through an unexpected message.

Remember: A convincing logo and an urgent warning don't make an email legitimate.

✅ This Week's Cybersecurity Checklist

✅Check that automatic updates are enabled on your devices.

✅Review connected applications and remove unnecessary permissions.

✅Verify unexpected account warnings through official websites.

✅Check whether your family may be affected by the California student data breach.

✅Share a phishing-awareness tip with someone who may not recognize these scams.

🕰️ This Week in Cyber History: 25 Years of Windows XP October 25, 2001 Twenty-five years ago, Microsoft released Windows XP, one of the most recognizable operating systems in personal computing history.

With its familiar green Start button, blue taskbar, and rolling-hills wallpaper, Windows XP helped introduce millions of people to a new generation of home computing.

But its history also provides an important cybersecurity lesson.

Windows XP eventually reached the end of mainstream security support, leaving computers that continued using it increasingly vulnerable to newly discovered threats.

The lesson: Technology can continue functioning long after it stops receiving security updates. An older device may still work perfectly, but unsupported software can create serious security risks.

Learn more: Computer History Museum: Windows XP

🔐 Cybersecurity Awareness Is a Year-Round Responsibility As Cybersecurity Awareness Month comes to an end, one message stands out: protecting ourselves online isn't a one-time task.

Cybersecurity doesn't require everyone to become a technical expert. It begins with understanding common risks, recognizing suspicious activity, keeping our technology updated, and making informed decisions about the services we trust.

Small actions today can help prevent bigger problems tomorrow.

Real threats. Practical advice. A safer tomorrow. 🔐

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🛡️ I just verified my identity on Cyberr! Trust and transparency matter in cybersecurity. #Verified #Cyberr

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When Everyday Technology Becomes a Target Cybersecurity isn't just about stolen passwords or hacked computers. This week, cyberattacks disrupted grocery-store refrigeration systems, researchers uncovered malware installed on new Android phones, and attackers found a way to obtain security certificates for websites they didn't control.

These incidents reveal something important: technology we depend on every day can carry risks we don't always see.

Here's what happened, why it matters, and what you can do to protect yourself.

🛒 1. When Hackers Target the Grocery Store In October, attackers remotely interfered with refrigeration systems at hundreds of supermarkets in France, changing temperature settings and triggering defrost functions. The disruption reportedly spoiled food and affected approximately 250 to 350 stores.

Rather than attacking traditional computers, the intruders targeted connected equipment that helps businesses operate.

Why it matters: Refrigerators, security cameras, thermostats, and other connected devices can create cybersecurity risks when their controls aren't adequately protected.

What you can do: Keep smart devices updated, change default passwords, and disable remote access features you don't need. For businesses, connected equipment should be monitored and protected just like computers.

Read more: Associated Press

📱 2. What If Your New Phone Already Had Malware? Security researchers reported that some low-cost Android phones shipped with malicious software already embedded in their firmware.

The malware could secretly install applications, manipulate advertising activity, and potentially allow attackers to misuse the phone's internet connection.

Because it was embedded in the device's system software, simply uninstalling an app or performing a factory reset might not remove it.

Why it matters: Buying a new device doesn't automatically mean it's secure. The manufacturer's security practices and software-update support matter.

What you can do: Choose devices from manufacturers with established security-update policies, check whether your Android device is Play Protect certified, and be cautious of unfamiliar preinstalled applications.

Read more: The Hacker News

🔒 3. Can You Always Trust a Secure Website? We've often been told to look for HTTPS or the padlock symbol before entering personal information online.

But what happens when attackers manage to obtain security certificates for websites they don't control?

Google recently disclosed that attackers compromised third-party operators responsible for certain country-code internet domains. This allowed them to manipulate domain records and obtain unauthorized HTTPS certificates for Google and other organizations.

Google worked to revoke the certificates and updated Chrome's protections.

Why it matters: HTTPS means your connection is encrypted. It doesn't automatically prove that a website, message, or business is trustworthy.

What you can do: Keep your browser updated, use official apps or saved bookmarks for important accounts, and avoid signing in through unexpected links. A secure connection is important, but it's only one part of online safety.

Read more: Google Security Blog

🎣 4. Scammers Want You to Panic, Not Think "Your account has been suspended!"

"Your payment failed!"

"Your photos will be deleted today!"

Sound familiar?

These are examples of messages designed to create urgency and fear. Scammers often impersonate familiar companies, hoping you'll click a link or provide personal information before questioning the message.

Some messages look surprisingly convincing, complete with company logos, account warnings, and countdowns.

Why it matters: Even careful people can be caught off guard when a message appears to threaten something important.

What you can do: Don't click links in unexpected urgent messages. Open the company's official app or website yourself to check your account. If the message appears to come from someone you know, verify it through another trusted method.

Remember: A message demanding immediate action deserves a second look, not an immediate click.

Learn more: FTC: How to Recognize and Avoid Phishing Scams

🔐 Your Cybersecurity Checklist This Week ✅ Install pending updates for your devices, browsers, and applications.

✅ Check whether your phones, computers, and smart devices still receive security updates.

✅ Review unfamiliar applications and disable remote-access features you don't use.

✅ Verify unexpected account warnings or payment requests through official channels.

✅ Check your Windows version under Settings → System → About and make sure it's still supported.

🕰️ This Week in Cyber History October 21, 2016: When Connected Devices Helped Disrupt the Internet

Ten years ago this coming Wednesday, a massive cyberattack targeted Dyn, a company responsible for helping internet users connect to popular websites.

The attack disrupted access to services including Twitter, Netflix, Reddit, and GitHub.

One of the main culprits was Mirai , malicious software that infected vulnerable internet-connected devices, including cameras and routers. Attackers used these devices together to overwhelm online services with enormous amounts of traffic.

The result? Everyday equipment helped knock major parts of the internet offline.

The lesson, ten years later: Connected devices aren't always harmless simply because they aren't computers. Keeping them updated, changing default credentials, and securing remote access can help prevent them from becoming tools for attackers.

Read more: Dyn incident analysis

Stay Curious. Stay Informed. Stay Secure.

Cybersecurity affects all of us, not just IT professionals. A little awareness, a few good habits, and knowing when to question something can make a meaningful difference.

Sources are linked throughout for readers who want to learn more.

#OnlineSafety #DigitalSafety #SmartDeviceSecurity #CybersecurityAwarenessMonth #CredentialAccess #Phishing #Malware #IncidentResponse

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Beyond the Password: Recognizing Scams and Strengthening Your Digital Defenses Last week, we explored how AI is changing scams, why smartphones deserve protection, and how much access we give connected applications.

This week, we're taking the next step: making our accounts harder to steal, recognizing suspicious messages before we act, and understanding why application permissions matter.

Cybersecurity awareness isn't about memorizing every new threat. It's about building habits that help protect us from both old tricks and new ones.

🔑 Beyond the Password: Understanding MFA A strong, unique password is an important first defense, but passwords can still be stolen. Multifactor authentication (MFA) adds another way to verify that the person signing in is really you.

Not all MFA methods work the same way. Text-message codes provide additional protection, but can be vulnerable to phishing and SIM-swapping attacks. Authenticator apps offer alternatives to SMS, although one-time codes can still be stolen through convincing phishing websites. Properly implemented passkeys and physical security keys can resist many common phishing techniques.

Even with MFA enabled, be cautious of unexpected verification requests. Criminals may try to trick you into sharing codes or approving sign-ins you didn't initiate.

What you can do: Check the security settings for your primary email account. Enable MFA if it's not already active, and choose the strongest available method you can comfortably use.

Read CISA: More Than a Password

🗑️ Spot the Scam: “Your Photos Will Be Deleted!” Imagine opening your email to find an urgent warning: your cloud storage has expired, and your photos will be permanently deleted unless you renew immediately.

Messages like these are a recurring phishing tactic. Different senders may use similar warnings, countdowns, discounts, and payment requests to pressure people into clicking suspicious links.

The Federal Trade Commission has warned about messages impersonating familiar cloud-storage providers. These scams may attempt to steal personal information, capture account credentials, or install malicious software.

Can you spot the warning signs? The message creates fear of losing something valuable, demands immediate action, and directs you to a link you weren't expecting.

What you can do: Don't follow the email's link. Open your cloud-storage app or visit the provider's official website independently and check your account status. If the message is fraudulent, report it as phishing.

Read the FTC: Are You Really Out of Cloud Storage, or Is That Message a Scam?

🔍 App Permissions: What Are You Really Allowing? When installing an app, it's easy to tap Allow without giving it much thought. But that simple decision can grant access to your camera, microphone, location, contacts, photos, or files.

These permissions help legitimate applications work, but unnecessary access can also create privacy and security risks. A recent SANS NewsBites article highlighted Apple's Full Disk Access controls on macOS, a reminder that some permissions can expose considerably more information than users realize.

The same principle applies to Android phones, iPhones, Windows computers, and browser extensions, although each platform manages permissions differently.

Before granting access, consider whether the application actually needs it. A navigation app may reasonably request your location, but does it need that information when you're not using it? Does a simple utility really need your contacts?

What you can do: Open your device's privacy or application settings and review permissions for apps you rarely use. Remove unnecessary access, and consider options such as allowing location access only while using an app.

Learn more:

Apple: Controlling App Access to Files in macOS

Apple: Control Access to Information in Apps on iPhone

Google: Change App Permissions on Your Android Phone

Microsoft: App Permissions in Windows

🛡️ Cybersecurity Awareness Month: Keep Learning Cybersecurity Awareness Month isn't just about warnings. It's also an opportunity to learn something new.

Cisco Networking Academy is promoting a 30-Day Cybersecurity Challenge featuring short daily learning activities, while CISA offers free cybersecurity awareness resources, including guides and materials that can be shared with family members, friends, and coworkers.

You don't have to become a cybersecurity professional to benefit. Learning to recognize a suspicious message, secure an account, or review an application's permissions can make a meaningful difference.

What you can do: Choose one topic you're curious about and spend a few minutes exploring it. Better security begins with understanding what you're protecting.

Explore Cisco Networking Academy

Explore CISA: Secure Our World

🕰️ This Week in Cyber/Tech History: A Day in the Life of Cyberspace On October 10, 1995, MIT's Media Laboratory published A Day in the Life of Cyberspace , a project documenting how the emerging World Wide Web was beginning to change people's lives.

The project explored subjects including privacy, communication, culture, and the ways technology was connecting communities.

Thirty-one years later, those questions remain remarkably relevant. The internet has evolved from an emerging technology into an essential part of everyday life, carrying our conversations, finances, personal information, and identities.

The tools have changed dramatically, but questions about privacy, trust, and how we interact online have been with us since the web's early days.

Computer History Museum: A Day in the Life of Cyberspace Published

💡 One Thing to Do This Week Protect your primary email account.

Your email is often the gateway to resetting passwords and recovering other accounts. Take five minutes to review its security settings.

Confirm that you have a strong, unique password or passkey, enable MFA, and check that your recovery information is current.

If you're already protected, help a friend or family member do the same.

Small habits build stronger defenses.

Stay aware. Stay curious. Don't make it easy for them.

#Cybersecurity #CybersecurityAwarenessMonth #OnlineSafety #PhishingAwareness #MultiFactorAuthentication #Phishing #CredentialAccess #CloudSecurity

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Cybersecurity Awareness Month begins: small habits, stronger defenses

October is Cybersecurity Awareness Month , and the 2026 theme is fitting: “Don’t Make It Easy for Them.” The National Cybersecurity Alliance recommends starting with four basics: strong passwords and a password manager, multifactor authentication, recognizing scams, and keeping software updated.

Cybersecurity does not have to mean becoming a security expert. Often, a few small precautions are enough to make you a much less attractive target.

Cybersecurity Awareness Month - National Cybersecurity Alliance

📱 Your Smartphone Holds More Than You Think

Phones have quietly become the keys to our digital lives. Email, banking, photos, authentication apps, saved passwords, travel information and account-recovery tools may all be accessible from one device.

This week, the SANS Institute highlighted the risks of a lost or stolen smartphone and five protections worth checking now: use a strong screen lock, enable device tracking and remote wiping, turn on automatic updates, install apps from trusted sources, and keep automatic backups enabled.

What you can do: Take five minutes this week to confirm that Apple's Find My or Android's device-finding feature is enabled. Then verify that your phone is backing itself up. Losing a phone is bad enough. Losing everything stored on it doesn't have to be part of the package.

Read the SANS OUCH! guide: Your Smartphone: A Gold Mine for Cybercriminals

🤖 AI Is Changing Scams, Not the Rules for Beating Them

Artificial intelligence is making familiar attacks faster and more convincing. Criminals can use AI to create personalized phishing messages and realistic cloned voices or video impersonations. The FBI has previously warned that these techniques can be used to impersonate family members, coworkers and other trusted people.

The technology may be new, but one of the best defenses is wonderfully low-tech: verify unusual requests another way. If someone claiming to be a relative urgently needs money, call them using a number you already know. Families can also establish a private word or phrase to help verify one another during suspicious calls. SANS is highlighting exactly that family conversation during the first week of Cybersecurity Awareness Month.

What you can do: Talk with your family before the scam arrives. Agree that unexpected requests involving money, passwords, verification codes or emergencies will always be independently verified.

SANS: Four Conversations to Have With Your Family This October

🧠 AI Agents Bring a Different Kind of Security Question

AI is also beginning to do more than answer questions. AI agents can interact with files, websites, APIs and other tools to perform tasks for people.

That capability creates an important security question: What should an AI system actually be allowed to do?

Cloud Security Alliance research describes risks including excessive permissions, prompt injection and agents being tricked into misusing tools or credentials. The lesson extends beyond businesses. As AI assistants become more connected to our accounts and data, users should pay attention to what information and permissions they grant them.

What you can do: Treat an AI service like any other application requesting access. Before connecting email, cloud storage or other accounts, ask whether it actually needs that access. Avoid giving any application more permission than necessary.

Cloud Security Alliance: AI Agents, Architecture and Security Controls

🕰️ This Week in Cyber History: ENIAC Signs Off

On October 2, 1955 , ENIAC was shut down for the final time after roughly a decade of operation. The enormous early electronic computer occupied about 1,000 square feet and could perform approximately 5,000 operations per second.

Today, a device that fits in your pocket possesses capabilities that would have been almost unimaginable to ENIAC's creators. That progress also explains something fundamental about modern cybersecurity: computing stopped being something that happened inside special rooms and became something woven into everyday life.

Seventy-one years after ENIAC went dark, protecting computers increasingly means protecting people .

Computer History Museum: ENIAC Retired, October 2, 1955

🛡️ One Thing to Do This Week

Don't try to “fix cybersecurity” all at once.

Pick one account you care about and make it harder to steal. Give it a unique password or passkey, enable multifactor authentication, check its recovery information, and install any waiting updates on the device you use to access it.

Then help someone else do the same.

Stay aware. Stay curious. Don't make it easy for them.

#Cybersecurity #CybersecurityAwarenessMonth #CyberAwareness #OnlineSafety

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